FAQ’s

The best way to place orders is through catchofthedaybooks.com it is the fastest and most convenient method.[

Customers may choose from a variety of payment methods, including MasterCard, Visa, Discover, American Express ,Stripe and PayPal. Money orders and checks are not accepted All checkout pages are protected with SSL encryption.and most convenient method.

If the order has been shipped out, but you still haven’t received it: refuse the shipment and inform us . You will be refunded the cost of your order minus the original and return shipping charge.

If you have already received the shipment: please refer to our return policy

No. The address listed on our website is for the warehouse and employees Retail orders can be placed on the website only. Schools and wholesale orders are also accepted by website or email.

Unfortunately, we do not offer this service

Read the item details and description: we work very hard to provide as much information as possible to help you choose the right items! Or you can  send us a email at catchofthedaybooks@gmail.com

After your order is approved and shipped, you will receive an email containing the tracking number. All of our shipping methods provide a tracking number. Simply look up the tracking number either on the USPS.COM site or FEDEX.COM.

Confirmed retail orders are processed within 1-2 business days. The delivery time depends on your location and the shipping service you have chosen at checkout.Orders with expedited shipping services ( FedEx 2Day and USPS Express) are processed and shipped in the same day. (FedEx and USPS International services are NOT expedited services. Holidays and weekends are excluded)

Confirmed retail orders are processed within 1-2 business days. The delivery time depends on your location and the shipping service you have chosen at checkout.Orders with expedited shipping services ( FedEx 2Day and USPS Express) are processed and shipped in the same day. (FedEx and USPS International services are NOT expedited services. Holidays and weekends are excluded)

Please remember that most orders are shipped same or next business day but we cannot guarantee that. We do not charge any Rush Service Fee’s like other companies do.

Shipping costs are calculated based on the carrier you choose to ship with (FedEx or USPS), according to the shipping method, order weight and shipping address. Please note that a handling fee is added to each order based on ordered items. You can use the shipping estimator at checkout to find the least expensive shipping method.

  •  We ship via FedEx  and USPS
  • FedEx 2Day  2 Business Days (by 8 p.m. to residences)
  • USPS Media Mail -USA  5-15 Business Days
  • USPS Priority Mail-USA 3-6 Business Days

You may choose between a refund to your original payment method or a store credit, provided that items are sent back through an approved return. The refund will be initiated (or the store credit added to your account) once we receive the items. Please note that the cost of items returned without our approval and those not covered by our return policy will not be refunded.

  • Subject to return guidelines, items can be returned within 30 days of receipt.
  • Items used/damaged by customer are not refundable.
  • DVDs, CDs, should be in their unopened plastic wrap.
  • Immediately contact catchofthedaybooks for directions if product received is defective or incorrect.
  • If a product is damaged by the shipper, immediately contact catchofthedaybooks for directions and preserve the damaged shipping cartons.
  • Shipping charges are not refundable both ways unless catchofthedaybooks sent a defective or incorrect order, or the products were damaged by the shipper.
  • Contact catchofthedaybooks for instructions before returning products.

We respect your privacy.  We at catchofthedaybooks promise not to sell, lease or share your private information with anyone. If you decide at any time to unsubscribe from our mailing list, your email address will removed from our lists and will not receive any promotional emails. You will continue to receive emails related to the status of your order, or if you make a request for correspondence with catchofthedaybooks regarding an issue.

Yes of course, you can change your address to the drop shipment address to have an order sent directly to them. After changing the shipping address and submitting your order, remember if you have any special request or specifications for this order please do so at checkout or by simply sending us a email to catchofthedaybooks@gmail.com with order information and request.

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