If our merchandise does not meet your expectations, we offer the following return and exchange options:
1. If you have received damaged, defective, or incorrectly shipped merchandise (our fault):
We will gladly replace your item(s) with the same item(s) originally ordered. You will not incur any additional fees for shipping and handling. Catchofthedaybooks will send you a prepaid FedEx / USPS label to ship the faulty package back to us.
Please notify us within 7 days of receipt of damaged or defective products at email@example.com with order information.
Please keep the package as is, and contact us ASAP.
2. If you are dissatisfied with your purchase:
- We can offer a full refund of the cost of item(s).
- We cannot refund the cost of shipping and handling.We can offer an exchange of your item(s) for other item(s) of your choice.
- If the price of new merchandise is higher than the price of original purchase, the customer will be responsible for the difference.
- The customer also pays for the shipping and handling of all exchanged items.
- Alternatively, we can also provide you with store credit for future purchases.
Important: To qualify for the above options:
DVDs, CDs, electronics, VHS tapes, audiotapes, or games and puzzles must be unopened and in their original, sealed (plastic-wrapped) boxes.
Books, flash cards, posters and other products must be unmarked, unwritten on, unbent, and in new condition.
3. General Rules:
- Items that do not satisfy the above conditions above cannot be accepted for refund or exchange.
- No item(s) will be accepted for return or exchange after 30 days from the customer’s receipt of products.
- Damaged products (not due to our fault) may receive partial or no credit.
- As long as the product was not damaged or defective, the following items will not be accepted for returns once the original packaging is opened: software, electronics, CDs, DVDs, books.
- All returned goods needing new packaging and missing parts are subject up to a 50% restocking charge.
We will ship the exchanged item(s) after we receive the returned one(s).
- We will not accept any product(s) not purchased directly from catchofthedaybooks.
- COD returns will not be accepted. We do not accept packages marked return to sender.
- Returns overseas: Please contact us by email at (firstname.lastname@example.org)
- You can expect your refund in the form of a credit to the original payment method within 7 to 14 business days of our receipt of your return.
Thank you for shopping with us!